FAQ

Delivery time varies depending on the destination. For cities around Cilacap, we usually take 1-2 business days. For destinations outside the area, delivery time will be adjusted based on distance and chosen service.

You can track your package status through the JNE website or official JNE app. Enter the tracking number provided at the time of shipment to see the current location and estimated arrival time.

Yes, we accept shipping of heavy and large-sized items. However, shipping costs will be determined based on weight, size, and destination. Please consult our team for more information.

For emergency shipments, please contact us via phone or online chat. Our team will process it immediately and provide fast service options based on your needs.

Yes, additional fees may apply for shipping to remote areas in Cilacap depending on location and distance. We will provide transparent cost information before shipment.

If your package does not arrive on time, please contact us within 24 hours of the estimated arrival date. Our team will process the claim according to JNE's policy.